Privacy Policy
The www.Luxoautorental.com and www.stays.Luxoautorental.com website (the "Website") is operated by Qompass Voyage Limited trading as "Luxoautorental" ("our", "us" and "we"), a company incorporated in Hong Kong with its registered office at Room 1702, 17/F, Hong Kong Trade Centre, Nos. 161-167 Des Voeux Road Central, Hong Kong.
We respect your right to privacy and this Website Privacy Policy (this "Privacy Policy") sets out the bases on which we use, process, store or disclose any personal data that we collect from you or that you provide to us through the Website. In this context "Personal Data" means any information relating to an identified or identifiable natural person.
This Privacy Policy, together with our Cookies Policy, Terms of Use and Terms of Service applies to your use of the Website and booking of travel services on the Website.
1. OVERVIEW OF THIS POLICY
We collect Personal Data from you when you use the Website and process this Personal Data for the purposes of facilitating access and use of the Website. You can also choose to provide us with additional Personal Data via email or forms available via the Website which we will process for the purposes of responding to your queries and requests; providing you with our car hire or stays search and compare services; and, if, you choose to make a booking, processing that booking with the relevant car hire or stays service provider.
We process this Personal Data as necessary for us to enter and perform our contract with you; in pursuit of our legitimate interests; to comply with legal obligations to which we are subject; and to defend, establish or be a party to legal claims. This Privacy Policy sets out the categories of Personal Data that we process and how and why we process that Personal Data.
We store your Personal Data on servers located in several locations, including outside the European Economic Area ("EEA"). We share your Personal Data with other entities in the Luxoautorental group of companies (the "Group") and with other third parties. We may also share your Personal Data with law enforcement agencies or public bodies if we are required by law to do so.
2. THE PERSONAL DATA WE PROCESS
We will collect and process the following Personal Data from you:
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Booking Information |
When searching car hire or stays options and making a booking Personal Data will be collected from you. This may include information such as your name, phone number, email address, country of residence, credit card information (prepay booking only) and driving license details. |
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Device Information |
When using the Website or availing of services related to the Website, personal information will be collected from you by us. This includes: · Your IP address, operating system version, browser version, monitor resolution and recommended websites; and · Details of your visits to the Website such as traffic data, location data and Linked Websites that you can access through the Website. |
You can choose to provide us with the following Personal Data:
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Query and Form Information |
· You may choose to give us additional information such as your first name, last name, phone number, email address, city, country of residence, postal/zip code and other details when contacting us and submitting enquiries through the Website or by e-mailing us. |
We may obtain the following Personal Data about you from third parties:
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Third Party Information |
· We may receive limited information about you from social media platforms, such as Facebook, Twitter and LinkedIn, when you interact with us via such platforms. This includes information such as details of whether and how you shared our Website via the social media resources on the Website. We may also receive limited information about you from third-party meta search platforms, such as Kayak and Skyscanner, when you are re-directed from these websites. This includes information such as country of residence and IP address. |
3. HOW AND WHY WE USE YOUR PERSONAL DATA
The following table details the legal bases and the purposes for which we process your Personal Data:
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LEGAL BASES AND PURPOSES |
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Legal Basis |
Purpose(s) |
Personal Data Processed |
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Contract It is necessary to process this Personal Data to enter you into and perform our contracts with you regarding your use of the Website as set out in the Terms of UseTerms of Use and to enter you into your contract whenever you make a booking. |
Access to the Website · To provide you with access to the Website and to allow you to use the Website.
Making bookings · To facilitate the making of travel service bookings on the Website.
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Booking Information
Device Information
Third Party Information |
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Legitimate Interests It is necessary for the purpose of our legitimate interests to collect and process these Personal Data for the purposes of improving and monitoring website efficiency and enhancing your use of the Website, and to respond to any queries or requests submitted by you to us. |
Improving Website Functionality and Efficiency · To provide, improve, test and monitor the effectiveness of the Website.
· To monitor metrics such as total number of visitors, traffic data and demographic patterns.
Responding to queries · To process and respond to any enquiries or requests such as customer support you submit to us by email.
To provide you with trip reminders and information · To provide you with information on your upcoming trip such as time and location, weather forecast and travel guides of your destination(s) (please note that you may opt-out of receiving such reminder information by contacting us at support@Luxoautorental.com).
Promotional or Marketing materials · To provide you with information in relation about our events programme, general news from us and other communications from us deemed to be of probable interest (please note that you may opt-out of receiving such marketing information by contacting us at support@Luxoautorental.com).
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Booking Information
Device Information
Query and Form Information
Third Party Information |
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Compliance with a Legal Obligation We may process your Personal Data where it is necessary to comply with legal obligations to which we are subject. |
· To comply with our obligations under Hong Kong laws. |
Booking Information
Contact Information
Device Information
Third Party Information
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To Defend, Establish or be a Party to Legal Claims We may process your Personal Data as necessary for us to establish, investigate, exercise or defend a legal claim to which you are a party.
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· To file legal proceedings.
· To investigate, establish, exercise, or defend a legal claim.
· To settle legal claims. |
Booking Information
Contact Information
Device Information
Third Party Information
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4. WHO WE SHARE YOUR PERSONAL DATA WITH
We may disclose your Personal Data to some or all the following recipients:
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RECIPIENT(S)
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Luxoautorental Group Companies • Internal business units within the Luxoautorental Group.
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Other Recipients • Luxoautorental shares your booking information with car hire and travel service providers (while searching for car hire and travel services and facilitating making bookings). These service providers include car rental companies, stays providers insurance suppliers and travel agents.
• Regulatory authorities and law enforcement agencies (where we are under a duty to disclose or share your Personal Data to comply with any legal or regulatory obligation or request). • Other companies and organizations for the purposes of fraud protection and credit risk reduction, in order to protect the rights, property or safety of the Group, our customers, or others. • Third-party marketing companies to whom we send certain Personal Data with a view to provide relevant marketing. • External advisors e.g., lawyers, accountants, and auditors (as necessary to protect our legitimate and legal interests). • Service providers for logistical and IT service purposes, and to provide our customer service infrastructure.
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5. TRANSFERS OF YOUR PERSONAL DATA
Your Personal Data will be stored and transferred outside the European Economic Area ("EEA"). We only transfer your Personal Data outside the EEA where the European Commission has decided that the third country in question ensures an adequate level of protection in line with EU data protection standards (i.e. that an adequacy decision has been granted in the country's favor) or there are appropriate safeguards in place to protect your Personal Data. If you would like to find out more about the appropriate safeguards that we have in place to govern the transfer of your Personal Data you can contact us at support@Luxoautorental.com.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will always do our best to protect your Personal Data, we cannot guarantee the security of any information you transmit to us; any transmission is at your own risk. Once we have received your Personal Data, we will endeavor to use strict procedures and security features to prevent unauthorized access.
6. LINKED WEBSITES
The Website contains links to other websites ("Linked Websites"). We are not responsible for the privacy statements or practices on Linked Websites. This Privacy Policy governs only information collected on the Website. When accessing Linked Websites, you should read the privacy Policy published on the relevant Linked Website. The terms of our Privacy Policy do not apply to Linked Websites. Please check these statements before you submit any Personal Data to Linked Websites.
The Website contains links to Linked Websites and resources provided by third parties for your convenience and information only. We accept no liability in connection with any Linked Website, or any contract entered with any third party on or through a Linked Website. We have no control over the content of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of Linked Websites.
7. HOW LONG WE KEEP YOUR PERSONAL DATA FOR
In general, we expect to keep your Personal Data for as long as is necessary for the purposes for which it was obtained from the date of collection or, where you enter a contractual arrangement with us, following the end of the performance of the contract (which may be up to seven years in some cases).
Please note that in certain circumstances, we may hold your data for a longer period, for example, if we are processing an ongoing claim or believe in good faith that the law or a relevant regulator may reasonably in our view expect or require us to preserve your Personal Data.
8. YOUR RIGHTS AND HOW TO EXERCISE THEM
You have several rights in relation to your Personal Data as set out in the table below. These rights include the right to object to processing of your Personal Data where that processing is carried out for our legitimate interests. Note that in certain circumstances these rights might not be absolute.
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Right |
Further Information |
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Right of Access |
You have the right to request a copy of the Personal Data held by us about you and to access the information which we hold about you. We will charge you for making such an access request where we feel your request is unjustified or excessive. |
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Right to Rectification |
You have the right to have any inaccurate Personal Data which we hold about you updated or corrected. |
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Right to Erasure |
In certain circumstances, you may also have your Personal Data deleted, for example if you exercise your right to object (see below) and we do not have an overriding reason to process your Personal Data or if we no longer require your Personal Data for the purposes as set out in this Privacy Policy. |
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Right to Restriction of Processing |
You have the right to ask us to restrict processing your Personal Data in certain cases, including if you believe that the Personal Data we hold about you is inaccurate or our use of your Personal Data is unlawful. If you validly exercise this right, we will store your Personal Data and will not carry out any other processing until the issue is resolved. |
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Right to Data Portability |
You may request us to provide you with your Personal Data which you have given us in a structured, commonly used and machine-readable format and you may request us to transmit your Personal Data directly to another controller where this is technically feasible.
This right only arises where we process your Personal Data on the legal basis of your consent or where it is necessary to perform our contract with you. |
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Right to Object |
You have a right to object at any time to the processing of your Personal Data where we process your Personal Data on the legal basis of pursuing our legitimate interests. |
You can exercise any of these rights by submitting a request to support@Luxoautorental.com.
We will provide you with information on any action taken upon your request in relation to any of these rights without undue delay and at the latest within 1 month of receiving your request. We may extend this up to 2 months if necessary, however we will inform you if this arises. Please note that we may ask you to verify your identity when you seek to exercise any of your data protection rights.
You have the right to lodge a complaint with Office of the Privacy Commissioner for Personal Data, Hong Kong. You may find their contact details here: https://www.pcpd.org.hk/index.html
9. CHANGES TO THIS POLICY AND QUESTIONS
If we amend this Privacy Policy, in whole or part, any changes will be posted on this page and, where appropriate, notified to you by email or when you use the Website. The new Privacy Policy may be displayed on-screen, and you may be required to read and accept it to continue your use of the Website.
If at any time we decide to use your Personal Data in a manner significantly different from that stated in this Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by e-mail, and you will have a choice as to whether we use your Personal Data in the new manner.
If you have any questions, comments, or concerns about the way your Personal Data are being used or processed by us, please submit your question, comment, or concern in writing to our support@Luxoautorental.com.
